COMMERCIAL TERMS AND CONDITIONS AND AUTHORIZATION FOR THE PROCESSING OF PERSONAL DATA (HABEAS DATA)
Updated: August 30, 2023
COMMERCIAL CONDITIONS AND AUTHORIZATION FOR THE PROCESSING OF PERSONAL DATA (HABEAS DATA)

1. Product prices do not include shipping or installation unless these services are specifically detailed in the order or invoice. The scope of shipping and installation services may vary depending on the type of service purchased.

2. Deliveries are only made under "normal" conditions or those agreed upon in the access dimensions template. The customer is responsible for resolving unexpected situations such as lifting products through the facade in the case of narrow staircases, small elevators, etc.

3. Deliveries and installations will be scheduled according to availability at the time of delivery. Delivery and installation service prices include only one (1) delivery per order. Installers and the carrier will wait a maximum of fifteen (15) minutes. If no one is at the delivery location and/or the delivery is canceled before delivery, the delivery must be rescheduled. The customer will be responsible for the transportation and installation costs for the next delivery. If you cannot be present for the delivery of your product, please call the store where you purchased it and notify us before 12:00 pm on the business day prior to the delivery. This will avoid shipping costs. Please refer to the store for details regarding costs.

4. The costs and risks for packaging, shipping and insurance of shipments not made by Clover4 SAS are the responsibility of the customer.

5. Send proof of payment to experiencia@ashleycolombia.com. Payments will be processed once the funds are available through our payment channels, fulfilling the requirement to schedule delivery or installation, if purchased.

6. Clover4 SAS is not responsible for damage to water or electrical pipes or other installations attached to the wall or floor, the existence of which was not reported by the client in writing to Clover4 SAS prior to installation. Therefore, Clover4 is not responsible for any costs or damages incurred in this event.

7. Once the customer is notified that the furniture and/or accessories are ready for shipment, the customer has a period of ten (10) days to receive the merchandise. If the customer does not receive the furniture and/or accessories within this period, the customer will incur an additional charge of three percent (3%) per month of the total sale price of the furniture and/or accessories as a storage surcharge, proportional to the number of days the customer fails to coordinate delivery. This surcharge must be paid by the customer before the products are shipped. If the furniture and/or accessories are stored in a warehouse other than Clover4 SAS's, the customer must assume the corresponding storage costs and, in any case, is responsible for this amount, since Clover4 SAS's business purpose does not include providing storage or warehousing services to customers for the products it sells, which constitutes a substantially different contract from the purchase and sale agreement. If the customer takes more than fifteen (15) days to coordinate the delivery, the furniture and/or accessories may be released for sale, and the customer will receive a voucher for the amount paid on the order less the storage cost during the time that the furniture and/or accessories were reserved, as well as the value of the 'restocking fee'.

8. If, after placing an order, the customer decides to cancel it in full or in part, Clover4 SAS will charge the customer 50% of the value of the furniture and/or accessories subject to cancellation as damages.

9. The customer acknowledges and accepts that after receiving the furniture and/or accessories to their complete satisfaction, no returns will be accepted. In any case, if the customer decides to return the furniture and/or accessories after receiving them to their satisfaction, Clover4 SAS will charge the customer 50% of the total value of the returned furniture and/or accessories as a damage fee, provided that the furniture and/or accessories are not damaged or defective.

10. Clover4 SAS estimates that it will deliver the furniture and/or accessories within the timeframes stipulated on the back of this document. However, the client acknowledges and accepts that, given that this involves the sale of imported and exclusive furniture and/or accessories, any of the following events listed below may occur and are beyond the control of Clover4 SAS:

a) The furniture and/or accessories ordered by the buyer may be discontinued in the country of production or export. In this case, the customer may choose other furniture and/or accessories or cancel the order. If any payment has been made, Clover4 SAS will refund the customer.

b) The production of furniture and/or accessories requested by the buyer is stopped in the country where it is produced, in which case the customer agrees to wait until the production of furniture and/or accessories resumes in the country where it is produced and once production resumes, Clover4 SAS will inform the buyer.

c) In the event that customs temporarily does not allow the entry of furniture and/or accessories from Clover4 SAS into Colombian territory or for any reason prevents the imported furniture and/or accessories from arriving in the country on the established date, both Clover4 SAS and the client, because it is a decision of an authority, know and accept that they must wait until the Customs Authorities allow the entry of furniture and/or accessories into Colombian territory.
The customer will have the option to cancel the purchase order, knowing that they must acknowledge and pay Clover4 SAS 50% of the sale value as damages at the time of cancellation.

11. Furniture and/or accessories purchased by the customer at a discount cannot be returned or exchanged; when purchasing them, the buyer knows that the furniture and/or accessories may have possible deterioration and/or defects.

12. Clover4 SAS offers a one (1) year warranty on all its products against manufacturing or material defects. In such cases, Clover4 SAS, at its discretion, will repair or replace the product in whole or in part. Damage and defects caused by accidents, negligence, misuse, or failure to follow the assembly instructions and product care guide will not be covered.

13. To find out how to better care for your products, visit ashleycolombia.com.

14. The customer authorizes the brand to send communications, including news, information about marketing campaigns, and/or invitations to events that may be of interest. This communication will be sent to the email address provided, and the customer may be contacted through any other means provided at the time of purchase.

15. Any matter not expressly provided for in the commercial conditions previously stipulated by Clover4 SAS shall be established in accordance with the regulations of the Commercial Code that regulate sales, articles 905 to 967, and taking into account the corporate purpose of Clover4 SAS.

16. For products included in the Black Friday promotion, no exchanges or returns are accepted. I acknowledge that I have read and agree to the terms and conditions of this contract.

* Terms and conditions: Ashley Barranquilla 20%

Terms and Conditions – Ashley Barranquilla Opening Promotion: From July 25 to August 25, 2025, Ashley will offer an exclusive 20% discount on orders placed during this period as part of the opening of its store in Barranquilla. This promotion applies only to purchases made in the physical store in Barranquilla, with deliveries within the Colombian Caribbean region and a delivery time of 45 calendar days or more. The discount applies only to orders paid in full in advance. It does not apply to orders with immediate delivery, partially paid orders, purchases made outside the Barranquilla store, or deliveries outside the Caribbean region. This promotion cannot be combined with any other current promotions or discounts. It is an exclusive opening offer and will not be valid outside the established period. Ashley reserves the right to verify the conditions for applying the discount.